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Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason

The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (Hoppenworth & Ploch Food Products GmbH, Länderweg 21, 60599 Frankfurt am Main, Germany, e-mail: orders@hoppenworth-ploch.de, telephone: 069 / 989 589 28) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must repay you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have returned the goods to us.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Sample cancellation form

(If you wish to cancel the contract, please complete and return this form)

- To Hoppenworth & Ploch Food Products GmbH, Länderweg 21, 60599 Frankfurt am Main, Germany, e-mail: orders@hoppenworth-ploch.de

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of paper communication)

- Date

(*) Delete as applicable

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