FAQs

We pay extremely close attention to the purchase of our green coffee, because we only want coffees that are traceable to the farm, fresh and ecologically, economically and socially sustainable. As a small roastery, we have already gained some experience with direct purchases of green coffee and use the help of trustworthy importers who take care of the transport and customs clearance. Given our size and our quality-driven approach, we also use selected importers who also represent our idea of fair coffee cultivation. A major advantage of direct import is the shorter value chain, which means that a larger share of the purchase price reaches the coffee farmers. The importers are also in direct contact with the coffee farmers. This ensures exchange and the greatest possible transparency in terms of pricing, working conditions and product quality. If you want to find out more about our importers, then take a look at here

Coffee should "outgas" for a few days directly after roasting so that you can enjoy the full aroma. Too fresh after roasting, coffee usually does not yet taste as it could, because there is still too much carbon bound in the beans themselves, which has to be released in the form of CO2. This happens all by itself over time. It is therefore advisable to brew espresso beans for the first time about 10-14 days and filter beans about 7-10 days after the roasting date. With some coffees, it is worth leaving the coffee for a few weeks longer, as the beans change even more over time. Then store it in a cool (but not in the fridge!), airtight container in a dark place and you will be able to enjoy your new (favourite) coffee for a few weeks.

Our coffees are naturally grown, harvested and processed, and therefore also have no additives. The nuts/fruits/foods on the label are for better classification. We determine this flavour description ourselves as part of our green coffee purchasing process and subsequent quality control, to make it easier for you to choose. Similar to whiskey, wine or chocolate, the aromas of coffee are very diverse and depend on the coffee variety, its cultivation, the preparation of the beans and the roasting profile. If you want to learn more about the aromas of coffee, you can take a look at the aroma wheel developed by the Specialty Coffee Association (SCA).

Oats are naturally gluten-free, as they are not related to wheat. People who are sensitive to gluten can therefore consume oat milk without concern. However, those who suffer from the rare disease coeliac disease should not consume oat milk that is not labelled gluten-free, as even the tiniest traces of the protein trigger severe symptoms. The traces of gluten in oat milk come from, among other things, the combine harvesters, the warehouses and the machines in which the oat milk is made.

We try to offer a wide range of food and drinks so that everyone can find something suitable for them. We therefore have many vegan and gluten-free alternatives. From spring 2021, we will also have a certified gluten-free oat milk in our range. Yay. If you have any questions about anything, don't hesitate to ask our baristi directly. We have a list of allergens and additives for each product in each café. If you are an allergy sufferer with severe symptoms and are sensitive to traces, it is better to be safe than sorry and not consume anything. We make all our baked goods and food in a bakery and cross-contamination or traces of allergens can never be ruled out - no matter how hard we try.

As soon as we receive your order, we work at full speed to bring our coffee to you. As soon as you have sent your order, you will receive a confirmation e-mail to the e-mail address you have entered. We will send all updates on your order to this e-mail address, including an e-mail for tracking the shipment. As a rule, we dispatch orders on the next working day. It should not take more than 3-5 working days for the entire delivery to reach you. If you have any questions about the delivery status of an order, it is worth taking a look at the emails first, but you are also welcome to contact us at orders@hoppenworth-ploch.de if complications or long delivery times arise.

You can pick up your order every weekday from 9am to 4pm at our roastery at Länderweg 21. To do so, click on the free "Pick-up" option under "Delivery method" during checkout. Unfortunately, for organisational and logistical reasons, it is not possible to collect your coffee order from the cafés.

We always offer our coffee beans for private consumers in 250g bags. We want to make it possible for you to always have fresh coffee at home and also to try out many different varieties. In our opinion, 250g is the perfect size to ensure that the coffee, with average consumption, does not get too old and lose its aromas. If you drink a lot of coffee, buy coffee for the office or serve our coffee in your shop, the 1kg bags are perfect. For larger (commercial) quantities, it is also possible to have the beans delivered unpacked, in drums. Please send your enquiries to orders@hoppenworth-ploch.de.

We sell all our coffees as whole beans, as this is the way coffee stays fresh the longest and retains all the aromas. Grinding coffee causes the aroma to dissipate more quickly and also provides a larger surface for oxygen to attack, which leads to the oxidation of naturally contained fats and oils. This is why coffee tastes rancid if you keep it too long and do not minimise contact with oxygen. If you do not have your own grinder so that you can always grind your beans fresh, we will be happy to grind your coffee in the café to the correct grind for your preparation method. When you order in the online shop, simply select the grind directly with your order.

Giving coffee as a gift is a wonderful idea! The surprise will be best if you provide us with some information: How does the person prepare the coffee? Does she have her own grinder? Do they already have experience in the specialty coffee sector or with light roasts? If you don't want to commit to a specific coffee, we offer you the opportunity to try out different varieties - with our specialty surprise package you'll always be right.

Kaffee ist, wie jede Frucht, ein saisonales Produkt. Je nach Anbaugebiet, Anbauhöhe und Varietät haben die Kaffeepflanzen unterschiedliche Erntezeiträume. Nachdem uns die Rohkaffeeproben eines Kaffees überzeugt haben, kaufen wir davon eine gewisse Menge, die wir in einem festgelegten Zeitraum verkaufen können. So garantieren wir ein frisches Produkt. Sobald unsere Einkaufsmenge der jährlichen Ernte verkauft ist, ist sie verkauft. Wenn uns der Kaffee im nächsten Jahr erneut überzeugt, findet ihr ihn wieder im Verkaufsregal. Wir versuchen stets einen geschmacklichen „Nachfolger“ jedes Kaffees im Sortiment zu haben. Ansonsten kommt jeden Monat ein neuer Kaffee ins breit aufgestellte Sortiment - da ist für jede*n Kaffeeliebhaber*in was dabei.

We only sell our coffee as whole beans, or ground on request. As we want to provide you with coffee of the best possible quality and ecologically sustainable, we do not have any pods or coffee capsules. There are some pods/capsules for self-filling - we are also happy to grind the coffee for this.

We try to minimise the negative impact of our products on the environment and fellow human beings and are therefore very proud to use environmentally sustainable packaging for our coffee packaging. While the composite material is essential (until now), the raw materials are made from sustainable materials. The inner coating is made of a sugarcane-based plastic ("i'm Green") and the outer layer is made of kraft paper. This means our bags are industrially compostable. We also have a small selection of our roasted coffee in deposit jars for purchase in our cafés - feel free to keep your eyes peeled for them.

Since the summer of 2022, we have been breaking new ground in the field of ceramics and have been working together with Frankfurt-based Lena Eckerlein, known as Leramics. Together we have developed a ceramic collection for our shops and we also offer the wonderful cups from this cooperation here in our online shop .

Yes, we will deliver the desired amount of subscription coffee per month. The price depends on the quantity chosen and not on the duration.

No. You choose the number of 250g bags of Coffee of the Month you want delivered each month, not the term. The minimum term for our subscription is three deliveries. After the third delivery, you can cancel your subscription at any time. If you don't, the subscription will be renewed every month.

Of course, you can also give our subscription as a gift. We deliver the coffee to the specified delivery address, which can of course differ from the billing address. That's exactly why we created our prepaid subscription.

We divide all tips (whether cash or card) fairly among all baristi after each shift. The tip from the online shop is also divided fairly among the dispatch team.

If you are looking for a job, please send your application by email to info@hoppenworth-ploch.de. We are always looking for qualified people who would like to become part of our team (whether as a barista, in the dispatch team, bakery or logistics). Previous experience is of course welcome. But you can also learn a lot at our regular internal training sessions.

We do the content internally, for our beautiful images we brought in Jonathan.

Our design is done by the dear Anna, who also worked as a barista with us in the north end for a few years (Instagram: Anna.bitzer).

Our Seminars are running again. On the respective product pages we publish the current dates. We always set the dates at least one month in advance. If no suitable date should be available for you, then simply look in a few days again.

You do not need to bring a certificate. As soon as you have booked a seminar, you will be on our list of participants for the respective date.

For reasons of space and hygiene, it is not possible to bring your own machine to the seminar. The aim of the seminars is not to set up the machine correctly forever and to find a universal recipe for every coffee. We rather focus on understanding coffee and the process behind coffee preparation, so that you can apply your transfer knowledge and make wonderful coffee for yourself - no matter where and with which machine.

If you can not participate in a booked seminar, you can of course choose a substitute person yourself. Please inform us shortly. From 14 days before the start of the seminar we can only refund 50% of the seminar price. If the seminar is fully booked again during this time, we will refund the full amount. Alternatively, you will receive a discount code for 50% (100% in case of replacement) for a new date.

We offer gift vouchers for our seminars. After booking, you will automatically receive a voucher code that can then be redeemed online by the person receiving the gift for an appointment. Optionally you can order a free gift-card.

We always create seminar dates one month in advance. If you have a date request for the next month or would like to be informed first about new dates write us gladly a mail to seminare@hoppenworth-ploch.de.

We use both cow's milk and oat milk as a vegetable alternative in all seminars.

Unfortunately, it is not possible to pre-order our products via Instagram. However, you are welcome to order in our online shop and pick up your order later in our roastery at Länderweg 21 (Sachsenhausen). To do so, simply click on "Pick-up" under "Delivery method" at the checkout and you will receive all the necessary information.

The campus is where it all began - and since October 2022 we have resumed operations every weekday from 9.30-18.00h and from 11.00-17.00h on the weekend! Now it also won't be long until we can finally serve you again out of a completely renovated Cube. But feel free to also visit us in the Friedberger Landstraße or the new Altstadt. We look forward to seeing you!

For accounting reasons, the vouchers purchased in the onlineshopcan be redeemed exclusively in the online store.

Currently, we do not offer consumption vouchers for our stores. You can find our gift voucher for the online store here.